Thank you for your patience. This sale offered was chosen randomly. We apologize if this gave an unfair advantage. We will provide your feedback to the relevant decision makers.
Thank you Crim. I appreciate your response. I understand that you guys were unaware of the promotion until it was happening. I also understand that the forum mods have a different responsibility then game mods. I would like to apologize to you and your team if we have been a little crazy about this issue. You have to understand that I am extremely, extremely angry about this entire issue. Usually if something about the game upsets me, I give it 24 hours and I feel better. Not this issue. The longer this goes on, the angrier I get, and I feel that this has yet to be resolved.
There is no "if" in the unfair advantage. IT IS an unfair advantage.
Trust me, I get Market Research. I understand that collecting data of one promotion vs the other to see what drives more sales, but this test went wrong. Instead of having the desired effect that your marketing team was looking for, it had alienated would-be consumers who did not have the option of the better deal. A better test would have been to run the deals side by side as an option and see which performed better. Please pass that along too.
I've been in marketing departments of major corporations. It really seems like a test that your marketing team wanted.
Now to Fix it!
I'm sorry, but it is not enough just to pass on this information.
The Simple Fix
Just offer the promotion to everyone. That is all we are asking. That's not that difficult. That's why we are do upset that hasn't happened yet.
Otherwise
I want answers to these questions:
Thanks for the reply and for passing along feedback.
Do you know why this was implemented? Would be nice to know:
a) why some players were favored and not others
b) as this was referred to as "a testing of sorts" by mod on EN servers does this mean this is going to happen again in future with different rewards been offered with gold packages?
Also do inno view this matter as closed, or is anything going to be done to try to lv the playing field a bit?
I also want to know if they feel this matter is closed? Because I do not feel it is closed AT ALL. I either need the promotion for all, or I need some answers. I would like both.