Hi guys,
Thanks for your responses so far. I'll try to answer specific questions and points as best I can, to the best of my knowledge. If there is something I'm not sure of, I'll try to find out. Some of the answers I give, however, I can give with relative certainty.
So what or any are the new procedures for updates???
1.Like opening a testing world to use for all updates prior to going live!
2. Actually implementing updates while the development team is available and not off all weekend??? To trouble shot any issues or seemingly minor glitches
I am here to help
Dave
We already have a public beta which runs in line with a different update sprint schedule to the live servers. Updates are applied here prior to being released live. Nothing really needs to change with the update schedule we use for the overall game. The update was implemented on the 18th, the issue itself didn't come to light until later in the week. Its reasonable feedback that more testing could have been done since the changes were implemented, yes.
Do you test run your updated tools before you put them out in the game at all?
I do appreciate that someone finally spoke up and admitted fault and apologized, hoping to see something come out in game in a message also explaining it for those that do not check the external forum.
Maybe its time to look at the requirements to be a Moderator, I know plenty of people that have applied, but have all been turned down. Probably missed out on some great ones too that actually had decent knowledge of the game and would have been a huge help with this shortage the US seems to have.
We do. The issue is isolated to the US server, and wasn't apparent on other servers. I'll have to see about the ingame message, whilst I appreciate the sentiment, these things can honestly do more harm than good, with players not already involved in any way second guessing their enemies and allies alike. I'm not going to comment on new team members, its kind of outside my remit. I'll let the CM address this when they return.
Totally agree, especially about the bans. I believe that nearly all of them were a result of the glitch. Also does inno not have the technology to turn back a server?
The feasibility isn't really the question here, more the potential impact such an action could have. This has of course had a significant impact to those directly in the line of fire, either those who were banned wrongly, or those who suffered losses as a result. In the grand scheme of things though, rolling back a server entails involving every single player within that server, and is arguably more damaging than offering individual compensation. I get how that sounds, I really do, but the picture is bigger than just those players touched by this issue.
With that being said, I'll certainly ask the question, although I suspect I know the answer.
Actually this has been altered it did actually say 6 hours and I have a screen shot of it will find it and post in here this alone is an admission of guilt
Also the basis I claimed 180k gold bk via PayPal from inno thanks to medic been so incompetent to put it politely
I could be wrong, but I don't think the US page has been altered. EN's page has always had a 6 hour requirement, however:
https://recruit.innogames.de/grepo/en/index/page/show/ingame-moderator-job-profile
I want you all to know I'll be collating the feedback received in here, and articulating it as best I can. Lastly, I hear you on the compensation offered, and I want you to understand I'll try my best to put your points across.
Thanks again,
Richard
EDIT: I say EN has "always" had a 6 hour requirement, I may well be wrong. Its may have been different for my community in the past, but I can't remember a time in the recent future that this has been the case.