Account deletion question

Discussion in 'Bugs' started by ExtremeJeff, Jan 12, 2017.

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  1. ExtremeJeff

    ExtremeJeff Citizen

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    Hi, I'm asking this for a friend of mine who does not have a forum account. They clicked Delete Account in Oropos nine days ago. The message they received was "your account will be deleted on the night of 2017-01-09". They received a confirmation email as well. It is now the 11th and their account is still there along with its one city. We don't understand why it is taking so long. The few times my friends and I did delete accounts, it did not take over a week. Is this normal? Is this new? A support ticket was sent but the response was about Restarting Accounts.
    Please advise. Thank you.

    Edit: also I believe it's the only server she is on.. does that affect it?
     
    Last edited: Jan 12, 2017
  2. figtree2

    figtree2 Staff Member

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    It takes 7 days to delete an account on a world (incase she wants to cancel).
    It only affects the server she clicked delete on.
     
  3. ExtremeJeff

    ExtremeJeff Citizen

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    Yes and it's been 11 days now, almost 12. Why so long? This is her only server.. it's the one she clicked delete on.
     
  4. ExtremeJeff

    ExtremeJeff Citizen

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    Support responded that they never got her delete notice. All of us have seen her screenshot of "Account deletion confirmed"
    This is ridiculous.....


    Please delete thread. We give up and will try something else.
     
    Last edited: Jan 12, 2017
  5. figtree2

    figtree2 Staff Member

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    She could always ghost herself and the account will be deleted in two days.
     
  6. Zeeker348

    Zeeker348 Philosopher

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    You have to also go into your email and accept the account deletion from there. I had the same issue and was told if you do not confirm account deletion in game and through email nothing will happen. Even if it says it is confirmed in-game it will not be confirmed nor will it lock you out until you accept the email deletion. Possibly this was already done? but hope it helps your friend.
     
  7. ExtremeJeff

    ExtremeJeff Citizen

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    She tells me she did. But thank you :)

    What do you mean exactly?
     
  8. Zeeker348

    Zeeker348 Philosopher

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    Settings>Restart Account

    I think thats what he means but I think it takes a few more then two days to remove the world from your list
     
  9. ExtremeJeff

    ExtremeJeff Citizen

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    Already trying that way now [​IMG]

    Yes! Worked!