Hey everyone,
We have been informed today about a potential glitch in one of our internal tools which is used to detect bots. This glitch was introduced with a recent update to the tool and unfortunately was not discovered in a timely enough manner to avoid the current situation. Updates to existing moderation tools happen regularly in order to keep the systems as up to date as possible and usually they come with no notable errors.
Unfortunately we discovered that there have been some very specific technical complications on the US market, causing the tool to malfunction in some reported cases. We are very sorry about the obvious inconveniences caused by this situation and are currently reviewing all bot bans that have been issued since the tool’s update. We will unban any players who have been wrongfully banned, and not yet been unbanned, as quickly as possible. These players, as well as all others whose unjustified bans have already been rectified, will be compensated accordingly.
Thus far, we luckily only discovered a few cases that were influenced by this glitch. Most of the cases we found to be fully conclusive. Therefore, we could confirm that a lot of bans were valid and completely in accordance with our policies and regulations, so none of the blame should be directed to the moderation teams who handled the cases strictly as advised and indicated by the faulty tool.
We can of course understand your frustration especially in regards to the consequences of this seemingly minor glitch, and have therefore already taken all necessary steps to restore the tools to their full, bug-free functionality to avoid any further wrong bans to be issued.
Please understand that we may not discuss individual cases on the forums or any other communication channels. We will only talk directly via the support system with the affected players. If you were affected by any of the recent bans and verifiably did not use any such tools, you will find a report in-game about a compensation which was added to your account.
We would like to deeply apologize to all fair players who were targeted by our systems based on a faulty detection method and hope that our compensation will help you to get back on your feet. It's the fair players that make Grepolis the great game it is and it was clearly not our intention to harm you in any way.
Best regards,
Your Grepolis Team
PS: Please understand that this account will not answer to private messages. Your moderator teams will be of assistance in case any further questions arise.